FAQ

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There is no Software involved to download. All of our services are available on the web over the cloud.

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No, just a simple internet connection or your mobile device for texting

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Yes, you can record a long greeting message up to 60 minutes to be played to your callers.

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Yes, we can provide phone numbers in majority of the area codes in USA. If you are interested in an area code that is not presently offered, please email your request to sales@eaglemessaging.com and we will notify you if we can obtain it or when it becomes available.

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Phone numbers are randomly distributed once your account is activated. However, requests for vanity numbers are accepted. Please be advised that a one-time administrative fee applies to switch numbers of an account and a 3 to 5 business day for securing the number.

(Ultra GOLD numbers such as XX00 or XXXX or XXYY may be hard to find, but we will try to secure via third party, if one can be found. Contact sales for associated cost. If you have a particular number in mind or a combination of letters and numbers you wish to be present, please email your request to sales@eaglemessaging.com and we will perform a search of the global toll-free database to determine availability.)

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There are two ways of going about it.

  1. You can call your local phone company and have them forward your calls to the number assigned to you by Eagle.
  2. Or simply allow us to SMS enable your number SMS messaging only, while you still maintain voice with your current provider.
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Your phone number can handle simultaneous phone calls to avoid busy signals, so multiple people can call in at the same time.

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All changes can be made from our portal. There is no need to contact anyone for changes. It is very simple task and anyone can do it very easily.

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At the present time, credit card billing is the only payment method we accept. This allows us to provide you the most cost effective service. We don’t want your service to be interrupted, if payment is not made on time.

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All of your billing statements and charge details are available in your portal. We do not send billing statements out. As we are going green we don’t want to waste paper by printing unnecessary billing statements.

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There is no term commitment with our services, your payments are non-refundable. All of our service plans are month to month or yearly basis. Please note: when you disconnect your service with Eagle your number get assigned to the next customer.

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This is one-way voice greeting service and two-way text messaging platform. You will be able to communicate with your callers via SMS only.

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No, we do not provide any pbx or call connection services. This is a broadcasting and two way SMS only service.

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You can be up and running within few minutes of activating the service and making payments with your credit card.

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You may personalize your greetings by uploading audio files. You should pre-record your greeting and make sure that you are happy with the result before your upload.

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Yes, you can use it for one-way announcement only. Our broadcast system is set up for one way playback. You can record any type of information that you want your callers to hear when they call in.

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We can forward messages to your email address if you prefer. What we can also do is to send a reply back to consumer when you reply to an SMS via e-mail.

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The Caller ID will be presented to you as and when it is available to us. When the calling party’s number is available, it will be available in the billings records of your portal.

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The maximum length of your greeting is 60 minutes.

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We do not allows callers to leave any voice mail messages, instead we allow your callers to send you a text message on the same number.

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Chances are that most phone companies may not allow an hour long greetings. If they do, you may use their services. Furthermore, they may not allow you to receive text messages on the same number.

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You wireless carrier may not allow multiple calls at a time, or 60 minute greetings. We offer a lot more than anyone out there at the price provided.

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From the portal, follow directions for “Upload greeting message”, click on browse and choose the path of the directory and file in your hard drive and select the same to upload. Remember that it must be in .wav file format.

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There is no limit on how many messages you can receive. Due to our unique nature of sending you all of your SMS’s as email OR via Chat portal, there is no limit.

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Yes, it is true. You can get as many calls as you wish. Moreover, we do not limit number of calls for paid accounts.

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No, our numbers are NOT-PORTABLE. We are not a phone company. We are only an information/messaging provider.

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No, we cannot accept your number.

My Account
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From the user portal simply turn off e-mail.

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Yes, you may change your email ID at any time.

Uses
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Yes, you can upload “MP3″, “WAV”, “AIFF”, “FLAC”, “OGG” file/s directly from your computer to our system.

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Yes, you can publish this number on all your school brochures as emergency information line. When you need to do announcement you can call the system record and send.

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Yes, you can publish this number on all your school brochures as emergency information line. When you need to do announcement you can call the system record and send.

This is a great feature if your school has limited phone lines and do wish to tie them down with informational calls. Also, this is convenient since you can change recording from any phone.

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There is no restriction on this number. You can publishing or announcing this number in any media.

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Yes you may record a sermon as long as it is 60 mins on the main greeting file.

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You can use our number for your product announcements.

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Yes you can print our number anywhere that you need to.

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Yes you can use our number on both personal or commercial use.

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Yes you can forward any number to our service.

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No, we don’t allow Eagle messaging calls to be forwarded to any other number.

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Yes you can advertise our number for your real estate sale. Instead of advertising your home/office/cell number you can use Eagle messaging number. You can get SMSs as emails. You can archive them on your computer. You also get CallerID of your callers which is available on the portal.

Pricing
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No, we do not charge for storage

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The system automatically will bill you when it charges you for additional month or year renewal fee. You can cancel the service by logging into the portal.

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