SMS messaging can help improve business communications and even increase traffic. Many of your competitors may not have realized the benefits of SMS yet, and you need to be ahead of the curve.
We have found some of the top benefits of texting in business and we wanted to share this information with you!
1. Increase traffic online and in-store
You can promote your text enabled number and send directions to your location or include a link that goes back to your website. Through text you can send discount codes that are to be used that will help drive traffic.
2. Increase in sales or leads
Remind customers about your promotions or campaigns. If you offer a discount code to customers they will be more than likely to choose your business over your competitors since they will receive a discount on their purchase. You can also prompt customers to sign-up for a newsletter, etc with a quick form on your website. Include a URL in the text message you send to get customers to sign up.
3. Build stronger relationships
Text messaging with customers allows you to send personalized messages to them. You can include their name in the message, and give them specific information that they are looking for. You may also send personalized holiday messages to them as well.
4. Instant communication
SMS messaging is the quickest form of communication, not just between friends and family but also between businesses as well. On average text messages are read within 3 minutes of it being received. You can send a quick text message to customers and they can send quick messages to you as well.
5. Universal platform
Text messaging is used by billions of people all around the world. Communicate with customers on a platform that they use daily. It will help your business be more personal and convenient.
6. You become mobile
Texting allows you to communicate with your customers anywhere at any time. You are able to be in constant communication with customers when they are home, work or even travelling.
Are you interested in SMS messaging for your business? Join now for a free 15-day trial or you can contact [email protected] with any further questions you may have.
SMS messages are a new form of communication between businesses and customers. 90% of all text messages received are opened within 3 minutes but the reader only spends an average of 5 seconds reading the message.
You want to make sure your message is read and being responded to.
Customers need to understand quickly what the message is about, else they will just delete it after receiving it.
Keep Your Messages Simple
The messages you send need to be simple enough to read at a quick glance. Do not use slang or complicated words. Don’t confuse the customer with long sentences. Keep it short and sweet.
Include a Call-to-Action (CTA)
Having a CTA in your SMS messages so your customers know what is being offered to them. They will know what the next step of action and how to acquire what is being offered or suggested in the text message.
Be available for your customers when your customers are texting. You will need to determine when your customers will be texting during the day. During morning and evening rush hour are the times you don’t want to be sending messages with your customers as they will be making the commute to and from work.
A/B Test Your Messages
Test out different messages to see what customers prefer. Test out messages with shortened URLs, highlighted/capitalized keywords, general versus specific CTAs and personalized messages.
Analyze Your Results
Analyze your response times, chat times, URL clicks and keywords. It will see how well your promotional messages are performing and will help you see what improvements need to be made for future campaigns.
Following our suggestions will help you improve your SMS response rates for all of your campaigns. You will be able to communicate more effectively with your customers in a language they are familiar with.
Let Eagle Messaging help you with your business texting. Easy and Affordable texting platform, so you can stay ahead of your competition.
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Turning every single prospect into a loyal customer is like a dream come true for majority of companies irrespective of its size, whether the company is a start-up or a fortune 500. But the dream can become a reality if honest efforts are put into it. But the most important property that the companies need to possess is how they can entice their customers so that they always choose them over their competitors.
The famous proverb of “Customers are always right” holds all truth in itself. And with the face of technology changing at every waking moment, has provided users with innumerable options. So if one company is not prompt at answering their queries then undoubtedly people will move to another, which is a major loss for the first company but is a profit for the other. However, if you don’t want your loss to be your competitor’s profit then the first step is to be prompt with customers queries, this will help you in not only gaining the trust of your current customers but also to gain the attention of others as well.
With the cut-throat competition in the world, we are going to explain on how to manage workflow, maintain efficiency and be trusted by all your customers.
Putting Your Customers First
Whether it be a small or a large firm your customers should always get the utmost priority so that they never feel neglected or unwanted. The most common medium of communication between customers and companies is SMS/Text, chat or a call. Whenever customers call, especially during business hours, they are either welcomed by a busy tone or fail to connect. In such cases, it irks the customer to such an extent that they hang up the call. To avoid such unpleasantries select mobile messaging companies came up with a new idea of a voice greeting or mass announcement. As the name suggests it is an option to record and upload messages so when customers call a number they can listen to information that is catered to them. This gives callers a personal touch, and it avoids all the frustration that the customers will experience if they called the number and be on hold for a long period of time. Which brings us to the next step of…
Empowering Customers to reach out to you Anytime, Anywhere, with Any Device
If you give the customer the option of reaching out to you anytime, they will feel that you have put them on the top of your priority list. By giving utmost priority to your customers it will bring bliss to them and will make the company profitable. In order to solve this issue, mobile messaging companies came up with a solution of chatting. Present era loves chatting and If they can use the same tool for the business, it brings a whole new level of confidence and engagement which was not there previously. The added benefit that mobile messaging platform provides is the comfort of being able to access chats anytime, anywhere and from any device. Apart from these features, you can also receive the messages in your email if you are not online any longer, and can easily reply to that email.
By having access to tools such as these, companies can build a stronger bond with their customers and acquire new ones and expand their customer base.
Eagle Messaging platform gives you a chance to texts or audio on the same platform. The application is simple, ready-to go, convenient, and powerful to use for mass and personal communication. Simply visit our site to register. We offers our clients timely messaging, improved communication, low–cost messaging, emergency managements and participants’ success by ensuring that there is enough response channel and up to date information.
Sign Up Now for our FREE trial and try our services for FREE. Offer ends November 2017.
To learn more about SMS Text Messaging Solutions connect with us on our website or alternatively contact us at [email protected]