The Top Benefits of Texting in Business

The Top Benefits of Texting in Business

SMS messaging can help improve business communications and even increase traffic. Many of your competitors may not have realized the benefits of SMS yet, and you need to be ahead of the curve.

We have found some of the top benefits of texting in business and we wanted to share this information with you!

1. Increase traffic online and in-store

You can promote your text enabled number and send directions to your location or include a link that goes back to your website. Through text you can send discount codes that are to be used that will help drive traffic.

2. Increase in sales or leads

Remind customers about your promotions or campaigns. If you offer a discount code to customers they will be more than likely to choose your business over your competitors since they will receive a discount on their purchase. You can also prompt customers to sign-up for a newsletter, etc with a quick form on your website. Include a URL in the text message you send to get customers to sign up.

3. Build stronger relationships

Text messaging with customers allows you to send personalized messages to them. You can include their name in the message, and give them specific information that they are looking for. You may also send personalized holiday messages to them as well.

4. Instant communication

SMS messaging is the quickest form of communication, not just between friends and family but also between businesses as well. On average text messages are read within 3 minutes of it being received. You can send a quick text message to customers and they can send quick messages to you as well.

5. Universal platform

Text messaging is used by billions of people all around the world. Communicate with customers on a platform that they use daily. It will help your business be more personal and convenient.

6. You become mobile

Texting allows you to communicate with your customers anywhere at any time. You are able to be in constant communication with customers when they are home, work or even travelling.

Are you interested in SMS messaging for your business? Join now for a free 15-day trial or you can contact [email protected] with any further questions you may have.

Improve your SMS Response Rates

SMS Marketing Tips to improve your Response Rate

SMS messages are a new form of communication between businesses and customers. 90% of all text messages received are opened within 3 minutes but the reader only spends an average of 5 seconds reading the message.

You want to make sure your message is read and being responded to.

Customers need to understand quickly what the message is about, else they will just delete it after receiving it.

Keep Your Messages Simple

The messages you send need to be simple enough to read at a quick glance. Do not use slang or complicated words. Don’t confuse the customer with long sentences. Keep it short and sweet.

Include a Call-to-Action (CTA)

Having a CTA in your SMS messages so your customers know what is being offered to them. They will know what the next step of action and how to acquire what is being offered or suggested in the text message.


Be available for your customers when your customers are texting. You will need to determine when your customers will be texting during the day. During morning and evening rush hour are the times you don’t want to be sending messages with your customers as they will be making the commute to and from work.

A/B Test Your Messages

Test out different messages to see what customers prefer. Test out messages with shortened URLs, highlighted/capitalized keywords, general versus specific CTAs and personalized messages.

Analyze Your Results

Analyze your response times, chat times, URL clicks and keywords. It will see how well your promotional messages are performing and will help you see what improvements need to be made for future campaigns.

Following our suggestions will help you improve your SMS response rates for all of your campaigns. You will be able to communicate more effectively with your customers in a language they are familiar with.

Let Eagle Messaging help you with your business texting.  Easy and Affordable texting platform, so you can stay ahead of your competition. 

Ready to get started with Eagle Messaging? Send us an email or join Eagle Messaging for FREE now!

Multi Channel Marketing – Why You Should Use It and How It Benefits Your Business

Multi Channel Marketing and it's benefits

Multi channel marketing is simply the use of diverse multiple marketing platforms to send a message to consumers. A single platform isn’t enough anymore. Consumers are everywhere, using any device you can think of, engaging on more platforms than you can imagine. SMS/Text is one of the most popular means of creating message campaigns. With thе right SMS ѕоftwаrе in рlасе, уоur buѕinеѕѕ hаѕ thе роtеntiаl tо bring in mоrе рrоfitѕ оn аn оn-gоing bаѕiѕ with thе uѕе оf a uniԛuе SMS ѕоftwаrе tесhnоlоgу.

Today, consumers expect businesses to reach them in numerous ways. Gone are those days when people have to visit a brick shop or physical retail store to buy an item. Internet has transformed that. Now, you can literally review what you want to buy, check where to get the best price, and have it delivered to any location of your choice. Business organisations that do not employ this strategy can expect to lag behind their competition.

Why Should You Use Multi Channel Marketing

Technology has changed what the average human considers the norm. Years ago, it was simply impossible to send SMS/Text messages and receive replies in seconds. A forecast shows that over 50 billion devices will be connected to the Internet by 2020. The figure might even be reached before then. For this reason, you want to be right in the face of your consumers. Businesses will strive to create easy accessibility with consumers because that is the only way.

Consumers want to be able to interact with businesses how and when they want. Therefore, multi channel marketing is a strategy that can help business organisations meet that expectation. This way, consumers will have easy feedback whether they are at home or in the office, using their smartphones or PCs, on Internet or watching TV. In the long run, it becomes a win-win for business organisations.

How It Benefits Your Business

  1. It increases Brand Recognition

Take a moment to think about the best brands you love to patronize, you will realise they are found everywhere. The top brands have recognized this fact, and that is why you see them everywhere on social media, website adverts, TV channels and Hashtags. It increases the number of times the brand is seen, therefore making such brand more easily recognised than its competitor.

  1. It increases Sales

This is not rocket science. It is just a result of brand recognition. As stated earlier, multi channel marketing brings your brand to the audience irrespective of their location and preferred platform. This, in turn leads to them seeing more of the products you offer. Consequently, they will be eager to purchase the product. If the product is great, it means more sales will be made. That’s the typical consumer behaviour.

  1. It Reinforces Interaction with the Public and the Customers

Organisations that incorporate the use of multi channel marketing will pass a message across to the public and its customers faster than an organizations that don’t. This is a very important tool especially in the midst of crisis or customer dissatisfaction. It creates a good communication system between businesses and the public. As a result, people see the brand as one that exudes loyalty and an organization that can be trusted.

To learn more about SMS Text Messaging Solutions connect with us on our website or alternatively contact us at [email protected]

Customer satisfaction is increasing as more and more call centers are using software for instant communication. Find out more about how SMS can benefit you at

Have a business and want to implement text messaging for your clients? Contact us at [email protected]

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