Customer Greetings
Record personalized audio messages that greet your callers with information relevant to their call, before responding or connecting them to a messaging agent.
Reactive Chat
Opens a window for customer communication when a customer requests it. Multiple people can use the Reactive Chat feature at the same time.
Reports/Analytics
Hourly, daily, monthly and DNIS reports that give you the insight to manage marketing campaigns and the customer experience more intelligently.